Access & Technology

  • What are the computer requirements for an online course?

To access your online course, you will need a browser such as Google Chrome or Mozilla Firefox, which are freely available. Safari 5+ is also supported.

  • When and how do I access my online course?

A few days prior to the course start date, you will receive instructions on how to log in to our online learning platform called 'OnQ'.

To access your course in OnQ, click on the 'Select a Course' icon; this icon looks like a three-by-three grid on the top-right of the page. This will open a list of your available courses. Selecting one will take you to the homepage of that course.

After you log in to a course, you will see welcome messages in the 'Announcements' section. Email communication takes place outside of onQ in your Queen's email account. All other communication from your instructor takes place inside onQ using the 'Announcements', 'Discussion' and/or, the 'Assignments' sections.

  • What is my NetID and where do I get it?

Your NetID is your unique identification number at Queen's. You will use it to access online services and courses at Queen's. Information on how to get your NetID will be emailed to you once you have been accepted into a course.

You will use your NetID to access the SOLUS Student Centre where you can update your address, order a transcript, drop a course, and get your tax receipt.

If you know your NetID but have forgotten your password, call ITS at 613-533-6666 for a password reset.

  • How to I setup and access my Queens email account?

You can access your Queen's email through your course located in OnQ. On the course navigation bar, click on 'Office 365'; this will bring you to the login page. You will then enter your Queen's email address [yournetid@queensu.ca] and your NetID password. Under 'Apps', click 'Outlook'. These credentials are also used to access your course and all other online services at Queen's.

  • What is multi-factor authentication?

To enhance cybersecurity protection, Queen's University has introduced multi-factor authentication (MFA) on all student accounts. This means you will be required to provide your NetID and password as well as a second method to verify your identity when accessing your SOLUS account. Visit IT Services to learn more.

  • How do I enroll in multi-factor authentication?
  • STEP 1 - On your mobile device, install the Microsoft Authenticator App from the Apple App Store or Google Play Store. The Microsoft Authenticator App is the recommended method for MFA.
  • STEP 2 - Visit the MFA Registration Site and follow the on-screen instructions.

Post-Graduate Certificates

  • How many courses are required for a certificate?

Each post-graduate certificate program consists of five full-year university courses (6.0 non-degree credit-units per course). Candidates are required to complete five courses in the course package to be eligible for the certificate. Each course successfully completed will appear on a Queen's University transcript. Parts 1, 2, and Specialist are required, while two additional courses are chosen from a list of electives.

  • How much does the program cost?

Tuition fees for each course in the certificate program is $735 (CAD). Fees are paid per course, per term via our online payment system in SOLUS.

  • How long do I have to complete the program?

It is possible to complete a post-graduate certificate program (five courses) in just under a year. While the BC Teacher Qualification Service allows up to ten years to complete the requirements, we encourage our candidates to finish within three years.

  • Does completion of a certificate count towards a master

Applicants to the Professional Master of Education (PME) degree program qualify for advanced standing in PME 800 (Self-Regulated Learning) and/or PME 811 (Innovation in Teaching and Learning) if they have successfully completed a post-graduate certificate through the Continuing Teacher Education Office at Queen's.

To be considered for advanced standing, please submit a written statement with your application to the PME program.

You can download the application letter to be submitted with your PME application here: PME Application Letter

Graduate Studies and Research Office
Genevieve Bureau, Graduate Assistant
Room A106
Tel (613) 533-6206
Fax (613) 533-6057
edonline@queensu.ca

Course Progress

  • How do I drop an online AQ/ABQ Course?

Fill out a quick survey to help us out!


To help us understand how to better serve our candidates, please select your reason for withdrawing.

Please choose a reason.

Please specify.

Are you hoping to take this course at another time?

Please choose an answer.

SubmitSkip

To drop and online AQ/ABQ course: 

  1. Log into your SOLUS account at my.queensu.ca
  2. From the menu on the left, select 'Manage Classes'
  3. Select 'Drop Classes'
  4. Select the course(s) you would like to drop
  5. Click 'Next'
  6. Select 'Drop classes'

A refund will be issued to your credit card within 7-10 business days.

  • How do I access my grades?

Your instructor will provide you with an unofficial final grade at the end of the course. Your official grade will be posted in SOLUS three to four weeks after your course has ended. The Office of Continuing Teacher Education does not send out statements notifying candidates of their grades.

To access SOLUS:

  1. Log into your Queen's portal using your NetID and password
  2. Click on 'SOLUS' in the top right
  3. Under 'Academics' click the drop-down arrow next to 'Other Academic'...
  4. Select 'Grades' and click the double arrows
  5. Select the appropriate term

For security reasons, your name will be omitted in your grade report.

  • How do I get a receipt?

To get a receipt for your AQ/ABQ course:

  1. Log into your Queen's portal using your NetID and password.
  2. Click on 'SOLUS'.
  3. Under 'SOLUS', click on 'SOLUS Student Center'.
  4. Under 'Finances' click on 'Account Inquiry'.
  5. Click on 'Payments'.

Tax Receipts (T2202A)

If you are taking a Fall-Winter course, it, and its' associated tuition will span over two tax years. Therefore, your T2202A will be split in two; half for each year.

Federal T2202A tax forms will be available on February 28th. Follow the instructions below to print off a copy of your T2202A tax receipt:

  1. Log into your Queen's portal using your NetID and password.
  2. Click on 'SOLUS' in panel on the left.
  3. Under 'Finances' click on 'Other Financial'.
  4. Click on 'T2202A Tax Forms'.
  5. Ensure you have pop-up blockers turned off, as your receipt will pop up in a new window.

If you have any questions about your income tuition tax receipt, please contact:

Office of the University Registrar
Records and Services
74 Union St. 1st Floor
Kingston, ON, K7L 3N6

Email: solus@queensu.ca
Tel: (613) 533-6894
Fax: (613) 533-2068

  • How do I change my name with Queens?

To make changes to the legal name we have on file for you, please complete and submit the Name Change Request form.

  • How do I get my transcript?

You can to order a transcript via the Queen's University Registrar's Office by visiting queensu.ca/registrar/transcripts.

Frequently Asked Questions

Browse by topic, or try using the search bar.

Access & Technology

  • What are the computer requirements for an online course?

To access your online course, you will need a browser such as Google Chrome or Mozilla Firefox, which are freely available. Safari 5+ is also supported.

  • When and how do I access my online course?

A few days prior to the course start date, you will receive instructions on how to log in to our online learning platform called 'OnQ'.

To access your course in OnQ, click on the 'Select a Course' icon; this icon looks like a three-by-three grid on the top-right of the page. This will open a list of your available courses. Selecting one will take you to the homepage of that course.

After you log in to a course, you will see welcome messages in the 'Announcements' section. Email communication takes place outside of onQ in your Queen's email account. All other communication from your instructor takes place inside onQ using the 'Announcements', 'Discussion' and/or, the 'Assignments' sections.

  • What is my NetID and where do I get it?

Your NetID is your unique identification number at Queen's. You will use it to access online services and courses at Queen's. Information on how to get your NetID will be emailed to you once you have been accepted into a course.

You will use your NetID to access the SOLUS Student Centre where you can update your address, order a transcript, drop a course, and get your tax receipt.

If you know your NetID but have forgotten your password, call ITS at 613-533-6666 for a password reset.

  • How to I setup and access my Queens email account?

You can access your Queen's email through your course located in OnQ. On the course navigation bar, click on 'Office 365'; this will bring you to the login page. You will then enter your Queen's email address [yournetid@queensu.ca] and your NetID password. Under 'Apps', click 'Outlook'. These credentials are also used to access your course and all other online services at Queen's.

  • What is multi-factor authentication?

To enhance cybersecurity protection, Queen's University has introduced multi-factor authentication (MFA) on all student accounts. This means you will be required to provide your NetID and password as well as a second method to verify your identity when accessing your SOLUS account. Visit IT Services to learn more.

  • How do I enroll in multi-factor authentication?
  • STEP 1 - On your mobile device, install the Microsoft Authenticator App from the Apple App Store or Google Play Store. The Microsoft Authenticator App is the recommended method for MFA.
  • STEP 2 - Visit the MFA Registration Site and follow the on-screen instructions.

Post-Graduate Certificates

  • How many courses are required for a certificate?

Each post-graduate certificate program consists of five full-year university courses (6.0 non-degree credit-units per course). Candidates are required to complete five courses in the course package to be eligible for the certificate. Each course successfully completed will appear on a Queen's University transcript. Parts 1, 2, and Specialist are required, while two additional courses are chosen from a list of electives.

  • How much does the program cost?

Tuition fees for each course in the certificate program is $735 (CAD). Fees are paid per course, per term via our online payment system in SOLUS.

  • How long do I have to complete the program?

It is possible to complete a post-graduate certificate program (five courses) in just under a year. While the BC Teacher Qualification Service allows up to ten years to complete the requirements, we encourage our candidates to finish within three years.

  • Does completion of a certificate count towards a master

Applicants to the Professional Master of Education (PME) degree program qualify for advanced standing in PME 800 (Self-Regulated Learning) and/or PME 811 (Innovation in Teaching and Learning) if they have successfully completed a post-graduate certificate through the Continuing Teacher Education Office at Queen's.

To be considered for advanced standing, please submit a written statement with your application to the PME program.

You can download the application letter to be submitted with your PME application here: PME Application Letter

Graduate Studies and Research Office
Genevieve Bureau, Graduate Assistant
Room A106
Tel (613) 533-6206
Fax (613) 533-6057
edonline@queensu.ca

Course Progress

  • How do I drop an online AQ/ABQ Course?

Fill out a quick survey to help us out!


To help us understand how to better serve our candidates, please select your reason for withdrawing.

Please choose a reason.

Please specify.

Are you hoping to take this course at another time?

Please choose an answer.

SubmitSkip

To drop and online AQ/ABQ course: 

  1. Log into your SOLUS account at my.queensu.ca
  2. From the menu on the left, select 'Manage Classes'
  3. Select 'Drop Classes'
  4. Select the course(s) you would like to drop
  5. Click 'Next'
  6. Select 'Drop classes'

A refund will be issued to your credit card within 7-10 business days.

  • How do I access my grades?

Your instructor will provide you with an unofficial final grade at the end of the course. Your official grade will be posted in SOLUS three to four weeks after your course has ended. The Office of Continuing Teacher Education does not send out statements notifying candidates of their grades.

To access SOLUS:

  1. Log into your Queen's portal using your NetID and password
  2. Click on 'SOLUS' in the top right
  3. Under 'Academics' click the drop-down arrow next to 'Other Academic'...
  4. Select 'Grades' and click the double arrows
  5. Select the appropriate term

For security reasons, your name will be omitted in your grade report.

  • How do I get a receipt?

To get a receipt for your AQ/ABQ course:

  1. Log into your Queen's portal using your NetID and password.
  2. Click on 'SOLUS'.
  3. Under 'SOLUS', click on 'SOLUS Student Center'.
  4. Under 'Finances' click on 'Account Inquiry'.
  5. Click on 'Payments'.

Tax Receipts (T2202A)

If you are taking a Fall-Winter course, it, and its' associated tuition will span over two tax years. Therefore, your T2202A will be split in two; half for each year.

Federal T2202A tax forms will be available on February 28th. Follow the instructions below to print off a copy of your T2202A tax receipt:

  1. Log into your Queen's portal using your NetID and password.
  2. Click on 'SOLUS' in panel on the left.
  3. Under 'Finances' click on 'Other Financial'.
  4. Click on 'T2202A Tax Forms'.
  5. Ensure you have pop-up blockers turned off, as your receipt will pop up in a new window.

If you have any questions about your income tuition tax receipt, please contact:

Office of the University Registrar
Records and Services
74 Union St. 1st Floor
Kingston, ON, K7L 3N6

Email: solus@queensu.ca
Tel: (613) 533-6894
Fax: (613) 533-2068

  • How do I change my name with Queens?

To make changes to the legal name we have on file for you, please complete and submit the Name Change Request form.

  • How do I get my transcript?

You can to order a transcript via the Queen's University Registrar's Office by visiting queensu.ca/registrar/transcripts.

Still have questions?

Our support staff will gladly help you out.

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