COVID-19 Update: Our courses are still running. Our offices are closed but we are working remotely to serve you. See our information page for details.
USA Locale FlagUS

Continuing Teacher Education

Faculty of Education

COVID-19 Information

A question mark in a blue circle

Q: Is the CTE and Professional Studies office open?

We’re all working remotely, but yes, all of our courses are still running. We continue to respond to emails and phone calls and process applications within 1–2 business days.

A question mark in a blue circle

Q: How do I submit my transcripts?

Please send your transcripts electronically to to be assessed and to continue with your application. Mail services may be disrupted during this time, and we do not have access to the fax machine. To ensure that you submit your documents on time, please scan your transcripts, and upload files as an attached PDF.

If you do not have a transcript, and need to order one from your institution, have the official transcript mailed to your home address. You can then make an electronic copy of your transcripts, and send the electronic copy to

A question mark in a blue circle

Q: How do I get a pre-assessment to determine if I’m eligible to take a specific AQ/ABQ?

Please complete and return a Pre-assessment Request Form and email it along with your undergraduate transcript(s) to

Pre-assessments are free and are generally completed in 2–3 business days. Original transcripts are not required for a pre-assessment but will be required for registration.

A question mark in a blue circle

Q: How do I receive a refund for my dropped course?

Please see the Fees & Refunds page for more information. Refunds will be processed in 7–10 business days.

We understand that this is a difficult time for everyone. However, our refund policy remains the same. Please review our Refund and Fees policy before you accept and pay for your course.

Refund Schedule

If you drop a course:

  • by the end of the first week (Friday) of the course, you will receive 100% of your course fee.
  • by the midpoint of the course, you will receive 50% of your course fee.
  • any time after the midpoint of the course, you will not receive a refund.