Fees & Refunds

Payment

In order to access a course, fees must be paid in full using VISA, MasterCard or Interac through SOLUS. No other payment methods are accepted.

Once your course fee is paid, you will gain access to your course in 1 – 2 business days.

Sponsored Students

If your course fee is being paid by a sponsor, you must apply online and submit a sponsorship letter to both the University Fees Office and Continuing Teacher Education department in lieu of payment.

The letter must include:

• student name
• student number
• course name
• course start and end dates
• fee amount

University Fees Office Contact

• Fax: 613-533-2068
• Email: fees@queensu.ca

TAP Waiver

CTE courses are now part of the Tuition Assistance Program (TAP), which supports eligible Queen’s University employees by covering tuition costs for approved courses taken on a part-time basis (less than 60 percent course load).

If you are a Queen’s University employee interested in taking one of our courses, please follow the instructions below:

Steps to follow with CTE:

Apply for the course(s) and session(s) of your choice on our website and complete the application process.

Once you’ve received confirmation from HR and submitted the signed waiver (Step 2 and 3 below), email cedmail@queensu.ca to provide proof of your TAP waiver approval from HR so we can manually enroll you in the course. Be sure to send this email before your course begins to avoid missing the start date.

Steps to follow with HR:

Step 1: Submit an Eligibility Inquiry

Email hrodl@queensu.ca with the following information:

• Your full name
• Employee number
• Optional (if already registered): Queen’s student number and term of study

Step 2: Receive Confirmation from Human Resources

HR will review your eligibility and confirm:

• Whether you qualify
• The available dollar amount of coverage based on your employment status

If eligible, HR will either prepare a TAP waiver form for you to sign or let you know when to reach out for the waiver based on your program or course start date.

Step 3: Sign the TAP Waiver

Once your waiver is ready, you will be asked to sign it electronically and return it to hrodl@queensu.ca.

Step 4: Waiver is Applied to Your Student Account

Course Changes

The deadline for course changes is the first Friday of your session.

Please email us at cedmail@queensu.ca for course change requests.

Dropping a Course & Getting a Refund

To drop an online AQ/ABQ course:

1. Log into your SOLUS account at my.queensu.ca
2. From the menu on the left, select 'Manage Classes'
3. Select 'Drop Classes'
4. Select the course(s) you would like to drop
5. Click 'Next'
6. Select 'Drop classes'

A refund will be issued to your credit card within 7-10 business days.

If you have any issues or questions regarding your refund, please contact us at cedmail@queensu.ca.

Refund Schedule

If you drop a course:

1. before the midpoint of the course, you will be refunded 100% of your course fee.
2. after the midpoint, before the end of the course, you will be refunded 50% of your course fee.